+852-598-555-91
support@luvarasnock.com
So Hong
Commercial Building, Jervois St, Sheung Wan, Hong Kong
Luvarasnock operates this platform to provide unique decorative items to residents across Hong Kong. We act as the data user under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Protecting the privacy of our visitors remains a core principle of our operations.
This document outlines how we handle your personal details when you interact with our website. We prioritize transparency and aim to explain our data practices in plain language. By accessing our services, you acknowledge the collection and use of your details as described here.
We gather details through two primary channels to ensure smooth service delivery. First, we collect information you provide during the checkout or registration process. This includes your full name, shipping address within Hong Kong, and contact details. We require these specifics to deliver your selected items directly to your doorstep.
Second, we collect details automatically as you navigate our website. Our system logs your IP address, browser type, and interaction patterns. We use cookies and similar tools to understand how visitors engage with our storefront.
These digital markers help us remember your preferences and improve the overall browsing experience for everyone.
Luvarasnock processes your details based on specific legal foundations. Primarily, we use your name and address to fulfill our contractual obligations. Without this data, we cannot ship your decorative items or provide updates regarding your order status. Furthermore, we process certain details based on our legitimate interests, such as preventing fraudulent activity and maintaining website stability.
If you choose to receive updates about our new arrivals, we rely on your explicit consent. You possess the freedom to withdraw this consent at any moment by contacting us or using the provided unsubscribe options.
To provide a seamless experience, we share necessary details with external partners. We provide your shipping address and phone number to logistics providers to facilitate free delivery to your Hong Kong residence.
We also utilize secure payment processors to handle transaction details; we do not store sensitive payment card numbers on our own servers. Additionally, we integrate Google advertising tools and analytics. These services use cookies to display relevant advertisements to you across the internet and provide us with reports on website traffic.
All partners must adhere to strict data protection standards to ensure your details remain protected.
Luvarasnock implements physical and digital safeguards to protect your personal details from unauthorized access or disclosure. We utilize encrypted connections for data transmission during the checkout process. We retain your information only for the duration necessary to fulfill the purposes mentioned above or to comply with legal requirements in Hong Kong.
Once the data is no longer required for service delivery or legal compliance, we securely delete or anonymize it.
Under the PDPO, you hold specific rights regarding your personal details. You may request access to the data we hold about you or ask for corrections if any details are inaccurate. You also have the right to request the deletion of your information under certain circumstances.
To exercise these rights or to ask questions about our privacy practices, please reach out to our team. You can contact us via email at support@luvarasnock.com. We strive to respond to all inquiries promptly and professionally.