+852-598-555-91
support@luvarasnock.com
So Hong
Commercial Building, Jervois St, Sheung Wan, Hong Kong
Luvarasnock provides this framework to outline the procedures for returns and refunds for our decorative items. This policy applies exclusively to transactions conducted within the Hong Kong Special Administrative Region. As our brand operates only within this region and utilizes a physical delivery network to your doorstep, all return requests and physical pickups must originate from a Hong Kong address.
By purchasing from our platform, you acknowledge that these terms are governed by the local regulations of Hong Kong, including the Sale of Goods Ordinance. We aim to provide a structured and professional process to address any issues that may arise with your order.
We provide a 30-day return window that begins on the day your order is delivered. To maintain the integrity of our inventory, we require that items remain in their original packaging and in an unused state. This policy is specifically designed to protect customers who receive an incorrect product or an item that arrived with damages. If you identify such an issue, please contact us at support@luvarasnock.com.
Once you notify us, we will arrange a pickup from your location at no cost to you. Upon the item's arrival at our facility, our team performs a thorough inspection within 24 hours to verify the condition. If the item is confirmed as incorrect or damaged beyond repair, we will proceed with a replacement or a refund.
Please note that we do not facilitate returns, exchanges, or refunds for a change of mind. We encourage all visitors to review their selections thoroughly to ensure they are satisfied with their choice before the delivery occurs.
Luvarasnock remains committed to transparency regarding all transactions. We do not charge any restocking fees for items that meet our return criteria. Because we operate solely on a Cash on Delivery (COD) basis, we do not have access to your digital payment details at the time of purchase. Consequently, all refunds are processed via bank transfer.
After the inspection phase is complete and a refund is approved, our team will reach out to you via email to request your bank transfer information. Once we receive these details, we initiate the refund process immediately.
It typically takes 5 to 6 business days for the amount to reflect in your account, depending on the speed of your banking provider. We ensure that the full purchase price is returned to you without any hidden deductions, maintaining our professional standard of service.
This policy is designed to respect your statutory rights under Hong Kong law. We adhere to the Control of Exemption Clauses Ordinance to ensure our terms remain fair and transparent. Furthermore, these policies are written to align with Google's advertising standards, providing clear and accessible information regarding your consumer rights.
We prioritize a humanized approach to problem-solving, ensuring that every inquiry sent to support@luvarasnock.com is handled by a professional representative. Our goal is to resolve any discrepancies with your order efficiently while upholding the high standards of our brand.
If you have questions regarding the status of a return or the progress of a bank transfer, our support team is available from 9:00 AM to 5:00 PM HKT, Monday through Friday. We remain dedicated to ensuring that your experience with Luvarasnock is characterized by clarity and professional integrity from the moment of delivery to the final resolution of any concerns.