Luvarasnock Shipping Policy

Introduction to Our Logistics

Luvarasnock provides a seamless delivery experience for all residents across Hong Kong. We understand that when you select decorative items for your home, you expect a reliable and transparent shipping process. Our logistics framework is designed to move your selections from our facility to your doorstep with efficiency and professional caution.

This policy outlines our operational standards, timelines, and commitments to ensure you remain fully informed throughout the journey of your order.

Q: When Will My Order Arrive?

We aim for a consistent delivery timeline of 2 to 3 business days for all orders within the Hong Kong region. This period is divided into two distinct phases to ensure your decorative items are handled correctly:

• Order Preparation (1 Business Day): Once you place an order, our team requires one business day to cautiously package and prepare your items for dispatch. This step is essential to verify that the correct products are being sent and that they are securely packed for local transport.
• Transit Phase (1–2 Business Days): After the preparation phase, your package is handed over to our local logistics partners. They typically complete the delivery to your Hong Kong address within the following one to two business days.

**Please note that our logistics operations and those of our partners run from Monday to Friday. Orders placed during weekends or public holidays in Hong Kong will begin the preparation phase on the next available business day. **

Q: Are There Hidden Fees?

Luvarasnock operates with a commitment to total price transparency. We provide free shipping on every order, regardless of the size or weight of the decorative items you choose.

The price you see on our website is the final amount you will pay. There are no added handling fees, fuel surcharges, or hidden restocking costs. Because we operate exclusively on a Cash on Delivery (COD) basis, you simply provide the exact total displayed at the time of your order to the delivery agent at your doorstep. We do not require any upfront payments or digital transaction fees, ensuring a straightforward and secure exchange.

Q: What Happens If I Am Not Home?

Since our primary payment method is Cash on Delivery, a recipient must be present at the provided Hong Kong address to complete the transaction and receive the package. If you are unavailable at the time of the first delivery attempt, our logistics partner will typically follow these steps:

1. Contact: The delivery agent may attempt to reach you via the phone number provided during your order to coordinate a suitable time.
2. Redelivery: If the first attempt is unsuccessful, a second delivery attempt will be scheduled. We encourage customers to stay in communication with our support team if they know they will be away during the standard 9:00 AM to 5:00 PM delivery window.
3. Collection: In some instances, if multiple attempts fail, instructions may be provided for a local collection point.

Please remember that once an order is dispatched and with our logistics partners, the delivery must be completed. We ask that you ensure someone is available to facilitate the payment and receipt of your items.

Q: How is my Data Handled During Shipping?

To facilitate the physical delivery of your order, Luvarasnock must share specific details with our trusted third-party logistics providers. This information includes your full name, your specific delivery address within Hong Kong, and your contact phone number.

These partners are strictly authorized to use this data for the sole purpose of fulfilling your delivery. They do not have permission to use your details for marketing or to share them with other parties.

Our data sharing practices remain in full alignment with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and Google’s professional advertising standards. We prioritize the security of your information just as much as the safe arrival of your decorative items.

Company Name: Luvarasnock

Email: support@luvarasnock.com

Live Hours: Monday to Friday, 9AM to 5PM, HKT