+852-598-555-91
support@luvarasnock.com
So Hong
Commercial Building, Jervois St, Sheung Wan, Hong Kong
Luvarasnock provides this platform to offer unique decorative items to residents across Hong Kong. By accessing our website, you agree to follow these terms and conditions, which form a binding agreement between you and our brand. We operate strictly within the legal framework of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance.
Users must interact with our site lawfully and professionally. Any attempt to disrupt our digital operations, provide false details, or engage in fraudulent activity is strictly prohibited. All content, including images, text, and logos, remains the property of Luvarasnock and is protected by intellectual property laws.
We offer our services and products exclusively to the Hong Kong market; we do not facilitate orders or shipments to any locations outside this region.
Our logistics process is designed for clarity and efficiency. We operate on a 2 to 3 business day delivery timeline for all orders within Hong Kong.
This window includes 1 business day dedicated to order packaging and preparation for dispatch from our facility. Once your package is handed over to our logistics partners, it will be delivered directly to your doorstep.
We utilize a Cash on Delivery (COD) model for all transactions. This means you provide the full payment at the time of delivery. Luvarasnock provides free shipping to all customers, and we do not add any hidden charges, extra handling fees, or shipping costs to your total. The price displayed at the time of your order is the final amount collected at your doorstep.
Regarding order changes, you possess the right to cancel your purchase at any point while the item remains in our possession. However, once the product is dispatched and enters the logistics phase, the delivery must be completed. We encourage you to finalize your purchase only when you are certain, as we do not facilitate cancellations once the items are in transit.
We provide a 30-day return policy that begins the moment your package arrives. This policy is specifically designed to address instances where a customer receives an incorrect item or a product with visible damage. If this occurs, please email us at support@luvarasnock.com to initiate the process. We will arrange a pickup of the item from your Hong Kong address at no cost to you.
Once the item returns to our facility, our team conducts a thorough inspection within 24 hours. Following this assessment, we will arrange for a replacement. In cases where a replacement is unavailable or the damage cannot be resolved, we will provide a full refund. Because we operate via COD and do not have access to your details, we will contact you via email to request your bank transfer information.
After we receive your details and initiate the transfer, it typically takes 5 to 6 business days for the funds to reflect in your account, depending on your banking provider. We do not apply any restocking fees for eligible returns.
Please be aware that we do not accept returns, exchanges, or refund requests due to a change of mind. We ask all visitors to review their selections thoroughly before confirming an order.
Our support team is available to assist you with any questions or concerns regarding our decorative items or your specific order. You can reach our representatives from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday.
We strive to provide timely and helpful responses to every inquiry sent to support@luvarasnock.com.
Whether you need assistance with a delivery update or require clarification on our return process, our team is ready to help within our operational hours. We remain committed to maintaining a professional and transparent relationship with every customer who chooses Luvarasnock for their home decor needs.